Notice of Privacy Practices
New Pathways must obtain your written consent before it can disclose information about you for payment, treatment or healthcare purposes. You may revoke any such written consent in writing, except to the extent that Ideal Option has already acted on it.
However, federal law permits New Pathways to disclose information without your written permission for the following:
To appropriate authorities to report suspected child abuse or neglect.
For research, audit or evaluation.
To medical personnel in a medical emergency.
As allowed by a court order.
Pursuant to an agreement with a person or agency (i.e. a qualified service organization/business associate) that provides services to New Pathways.
A qualified service agreement must be in place before New Pathways will disclose any patient information with a business associate.
To report a crime committed against New Pathways personnel or on New Pathways properties.
You have the following rights regarding your health information:
Get an electronic or paper copy of your medical record
Request in writing to see or get an electronic or paper copy of your medical record and other health information pertaining to you.
We will provide a copy or a summary of your health information. We may charge a reasonable, cost-based fee.
(Under federal law, however, you may not inspect or copy the following records: psychotherapy notes; information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding; and PHI that is subject to a law that prohibits access to PHI. Depending on the circumstances, you may have the right to have a decision to deny access reviewed.)
Request confidential communications
Request New Pathways to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
We will say “yes” to all reasonable requests made in writing.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our operations. — New Pathways is not required to agree to your request, and we may say “no” if it would affect your care.
If you pay for a service or healthcare item out-of-pocket in full, you can request that we not to share that information for the purpose of payment or our operations with your health insurer. — We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we have shared information
You can request for a summary (accounting) of the occurrences we have shared your health information for five years prior to the date you ask, who we shared it with, and why it was shared.
We will include all the disclosures except for those about treatment, payment, and healthcare operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Request a correction of your medical record
Request New Pathways to correct health information about you that you think is incorrect or incomplete.
We may say “no” to your request, but we will tell you why in writing.
Get a copy of this privacy notice
New Pathways will provide a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
File a complaint if you feel your rights are violated
You can complain if you feel we have violated your rights by contacting New Pathways, 1203 US Hwy. 98 Suite 4F, Daphne, AL 36526 calling 251.298.7458, or visiting www.newpathwayssolutions.com
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1.877.696.6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.